Privacy Policy

At The Aussie Mate, we are committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy sets out how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By visiting our website and purchasing our products, you agree to the collection and use of information in accordance with this policy.

1. What Personal Information We Collect

When you visit our site or make a purchase, we collect specific information required to process your order and improve your experience.

• Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers or third-party payment details), email address, and phone number.
• Device Information: We automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect data on the individual web pages or products you view and how you interact with the site.

2. How We Collect Your Information

We collect personal information directly from you when you:

• Place an order on our website.
• Subscribe to our newsletter or marketing communications.
• Contact our customer support team.

We also collect Device Information using technologies such as cookies, log files, and web beacons to ensure our website functions correctly and to analyse user behaviour.

3. How We Use Your Information

We use the Order Information we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this information to:

• Communicate with you regarding your order or inquiries.
• Screen our orders for potential risk or fraud.
• Provide you with information or advertising relating to our products (only if in line with the preferences you have shared with us).

4. Sharing Your Personal Information (Dropshipping & Third Parties)

To run our business and fulfil your orders, we share your Personal Information with trusted third parties.

• E-commerce Platform: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• Fulfilment Partners: As a dropshipping business, we share your shipping details (Name, Address, Phone Number) with our manufacturing and fulfilment partners to dispatch your goods directly to you.
• Service Providers: We share data with payment gateways (e.g., Stripe, PayPal) and shipping carriers (e.g., Australia Post, USPS).
• Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Cross-Border Disclosure: Because we source products globally and utilise international fulfilment centers, your personal information may be disclosed to overseas recipients (such as suppliers located in the US, UK, Canada, New Zealand, or Asia). By providing your personal information, you consent to this cross-border disclosure for the purpose of order fulfilment.

5. Data Security & Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Your Rights & Access to Information

Under the Privacy Act, you have the right to request access to the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

If you would like to exercise this right, please contact us using the details below.

7. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us & Complaints

If you have questions, require access to your data, or would like to make a complaint about how we have handled your personal information, please contact us by email at:

Email: hello@theaussiemate.com.au

We will acknowledge your complaint within a reasonable timeframe and outline the steps we will take to investigate and resolve the issue. If you are unsatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).